Frequently Asked Questions

Everything you need to know about clean, safe drinking water at home.

How often should I replace my Epic Water Filter?

Replacement frequency depends on your specific model and household usage. Generally, our pitcher filters last for 150 gallons, while our under-sink systems can last up to 12 months. We recommend signing up for our subscription service to ensure you never miss a filter change.

What contaminants do Epic Water Filters remove?

Our proprietary filtration technology is rigorously tested to remove up to 99.99% of tap water contaminants, including fluoride, chlorine, lead, PFOA/PFOS, microplastics, and trace pharmaceuticals, while retaining essential minerals.

Do you offer free shipping within the USA?

Yes, we provide free standard shipping on all domestic orders over $45. Orders are typically processed within 1-2 business days and delivered via USPS or FedEx.

What is your return policy?

We offer a 100% satisfaction guarantee. If you are not happy with your purchase, you can return it within 30 days of delivery for a full refund. We also provide a lifetime warranty on all our filtration hardware.

Are your filter pitchers BPA-free?

Absolutely. All Epic Water Filters products are 100% BPA/BPS-free, food-grade, and recyclable. We are committed to both your health and the health of the planet.

How do I know when it's time to change my filter?

Most of our systems include a digital filter indicator or a simple calendar sticker to help you track usage. If you notice a significant decrease in water flow or a change in taste, it is likely time for a replacement.